PlanMyLuxe

Policy Overview

PlanMyLuxe operates under the trading name of Plan My Tour LTD. We value customer privacy and maintaining confidentiality.

This Privacy Policy explains how we collect, store, use, delete, and disclose personal information provided when users visit and interact with our website and services.

PlanMyLuxe does not sell, rent, or trade personal information to other entities. Personal details are not disclosed without consent unless required by law or emergency circumstances.

Please review this statement carefully to understand your privacy rights and how your information is handled.

What Information We Collect

We may collect information from users transacting with us online, in person, or over calls. Additional information may be required depending on booking circumstances.

Full name, nationality, date of birth, gender, marital status, address, phone number, and other contact details.
Passport number and complete passport details.
Credit and/or debit card details for payment purposes.
Demographic details such as holiday preferences, interests, and family information.
Details of fellow travellers, including relevant personal and passport information.
Disability, dietary, allergy, illness, or medical information needed for booking requirements.
Records of interactions via calls, website forms, chat, email, messages, or in-person conversations.
Transactional history and interest in products and services.
Reviews, comments, complaints, messages, and post-holiday feedback.
Online behavioural data including IP address, browser details, and visited pages.
Loyalty membership, reward points, and frequent flyer details where applicable.
Images, videos, recordings, and other submitted content.
CCTV footage when users visit office premises.
Public and third-party postings relating to PlanMyLuxe, including social and review platforms.

How We Collect Information

I. Directly

When you contact, transact, or communicate with us, including recorded calls, chats, emails, and messages.
When you submit forms, subscribe to newsletters, or provide feedback voluntarily.
When you provide medical, dietary, accessibility, and travel preference details for booking support.
When information is provided during physical office visits.

II. Indirectly

Automatically through software tools tracking website usage patterns and booking behaviour.
Through third-party websites, agents, social media, and travel sources used to contact us.
Through public sources such as online content and internet searches.
From business clients who engage our services and may require us to process controlled personal data.

Data Security - Ensuring User Privacy

We apply data security measures, including encryption and organisational controls, to protect personal information from misuse, loss, theft, and unauthorised alteration.

Security systems, policies, and practices are reviewed and updated as required.

Users should keep passwords, login credentials, and payment details confidential and use secure devices for account access.

Although safeguards are in place, internet transmission cannot be guaranteed as fully secure. PlanMyLuxe is not liable for unauthorised access, transmission errors, or causes beyond our control.

How We Use Your Personal Information

Personal information is used where contractually necessary to process bookings and provide services.

Information may also be used to support requests, communicate offers and updates, and improve website experience through aggregated insights.

Create and manage user accounts.
Keep customer records current with updated details.
Supply booked products and services.
Provide quotes, deals, and requested travel information.
Improve customer support standards and service quality.
Tailor products and services to user requirements where possible.
Enhance existing offerings and develop new services.
Send itinerary, flight, cancellation, verification, and alert communications.
Share relevant special occasion offers and promotions.
Request reviews, feedback, and recommendations.

Disclosure of Information to Third Parties

Personal data may be shared with relevant entities where permitted by applicable law.

Service Providers

Data may be shared with third-party providers such as airlines, transport companies, hotels, and related suppliers to complete bookings. Some providers may operate outside the UK/EEA.

Business Partners

Where services are offered jointly, information may be shared with partners and users may be redirected to partner sites with notice.

Market Research and Analysis

Information may be shared with search engines, social media, and relevant platforms for targeted marketing and analytics activities.

Legal Obligation

Information may be disclosed to meet regulatory, reporting, subpoena, litigation, or legal protection requirements.

Contractual Obligation

Information may be shared in corporate transactions such as mergers, sales, consolidation, divestiture, or bankruptcy where legally required.

Links and Promotional Messages

Our website may contain links to external resources. These sites are not governed by this Privacy Policy and PlanMyLuxe does not control their data practices.

Users should review third-party privacy policies before sharing personal information on external platforms.

Data Retention

We retain personal information as long as necessary to provide services and meet legitimate business or legal requirements, including investigations, litigation holds, and statutory obligations.

When data is no longer required for original purposes, we may process it by anonymising, pseudonymising, or securely erasing/storing it according to applicable law.

We may retain information after account suspension or termination where legitimately required by law or compliance obligations.

Anonymise information for present or future analytical use.
Pseudonymise information where future significant processing may be required.
Erase information from active systems or archive it in a secure non-operational manner.

Your Data Protection Rights

Accessing Your Details

You may request access to a copy of your personal information for review, correction, or modification by submitting a signed and dated written request by email.

Complaints

You may raise a complaint by email if you believe personal data has been handled improperly. Complaints are reviewed in accordance with applicable law.

Withdrawing Consent

You may withdraw consent for one or more stated purposes. Withdrawal does not affect processing lawfully carried out before withdrawal.

After withdrawal, access to some products, services, or website features may be limited.

Unsubscribe

You may unsubscribe from marketing emails using unsubscribe links or by contacting us directly.

Data Erasure

You may request deletion of personal information after withdrawing consent, subject to lawful retention requirements and regulatory obligations.

Minors

Minors or legally under-aged users are not permitted to transact on the website for product or service purchases.

PlanMyLuxe does not knowingly solicit personal data from minors. Parents and guardians are responsible for supervising access and protecting account details.

Where collection of minor data is necessary for travel bookings, information is handled in line with legal requirements and heightened safeguards.

Amendments and Revisions

PlanMyLuxe may amend, modify, or replace this Privacy Policy at any time to meet business, customer, or legal requirements.

Users are advised to check this page periodically. Continued use of the website after updates indicates acceptance of revised terms.

Contact Us

If you have questions, comments, or concerns about this Privacy Policy or your personal data rights, contact our team.

Call: 020 3740 0744
Email: customer.support@planmyluxe.co.uk
Write to: PlanMyTour Ltd t/a PlanMyLuxe, 314 Midsummer Boulevard, Milton Keynes, Bedfordshire, MK9 2UB

Disclaimer

This Privacy Policy does not apply to third-party websites, mobile applications, advertisers, sponsors, or other external entities, even where associated with PlanMyLuxe.

Third-party privacy policies may differ and users should review those policies independently during the booking process.